Privacy Policy
Effective date: 26 October 2026
This Privacy Policy explains how Cycle Factors (“we”, “us” or “our”) may collect, use, store and disclose personal information when you visit our website, contact us, create an account, or purchase products or services from us. Please adapt this policy to reflect the website’s actual practices, service providers and contact details before publishing.
1. Who we are
Cycle Factors operates this website and provides the products and services offered through it. For the purposes of applicable South African data-protection law, Cycle Factors is responsible for handling personal information as described in this policy, subject to the roles of any third-party service providers involved in processing it.
2. Personal information we may collect
Depending on how you interact with us, we may collect:
Contact details, such as your name, email address, telephone number and delivery or billing address.
Account details, such as your username and information needed to manage your account.
Order and transaction details, such as products purchased, order history, delivery instructions, returns and refunds.
Communications you send us, including enquiries, feedback and customer-support requests.
Technical and usage information, such as IP address, browser type, device information, pages visited and interaction with the website, where collected by the website, hosting provider, analytics tools or cookies.
Information you choose to provide when submitting a form, review or other content.
We aim to collect only information that is reasonably necessary for the relevant purpose. Do not submit sensitive personal information unless it is specifically requested and there is a lawful reason to provide it.
3. How we use personal information
We may use personal information to:
Process and fulfil orders, take payment, arrange delivery and handle returns or refunds.
Create and administer customer accounts.
Respond to enquiries and provide customer support.
Operate, maintain, secure and improve our website, products and services.
Keep appropriate business, tax, accounting and transaction records.
Detect and investigate suspected fraud, misuse or security incidents.
Send service-related messages about orders, accounts or changes to our terms.
Send marketing communications where permitted by law. You can opt out of marketing at any time.
Meet legal obligations and establish, exercise or defend legal claims.
4. Lawful grounds for processing
We process personal information only where a lawful justification applies. Depending on the circumstances, this may include taking steps at your request or performing a contract, complying with a legal obligation, pursuing a legitimate interest that does not unfairly prejudice your rights, or obtaining your consent where consent is required. Where processing relies on consent, you may withdraw it, subject to legal or contractual limitations.
5. Sharing personal information
We do not sell personal information. We may share information, to the extent reasonably necessary, with service providers that help us operate the website and business, such as website hosting providers, e-commerce platform providers, payment processors, delivery or courier services, customer-support providers, security services, and analytics or marketing providers. We may also disclose information where required or authorised by law, to protect rights and safety, or in connection with a business reorganisation or transfer. Service providers should process information only for authorised purposes and with appropriate safeguards.
6. Payments
Payments may be handled by third-party payment providers. Where this applies, your payment information is processed by the relevant provider under its own privacy and security terms. We may receive limited transaction information, such as payment status, transaction reference and billing details, to administer your order. We do not intend to store full payment-card details on our own systems unless this is expressly stated and appropriate security requirements are met.
7. Cookies and similar technologies
Our website may use essential cookies and similar technologies to support core functions such as shopping baskets, checkout, account login and site security. If analytics, advertising or other non-essential cookies are used, they should be configured and disclosed in accordance with applicable law, including obtaining consent where required. You can manage cookies through your browser settings and any cookie preference tool provided on the website. Disabling some cookies may affect website functionality.
8. Direct marketing
We may send marketing messages where permitted by applicable law. Each electronic marketing message will provide a practical way to opt out, where required. You can also contact us to ask that we stop sending marketing communications. We may still send essential service messages relating to an order, account or legal notice.
9. Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records required by law, resolve disputes and enforce agreements. Retention periods vary according to the type of information and the reason it was collected. We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No online transmission or storage system can be guaranteed to be completely secure.
10. Transfers outside South Africa
Some service providers may store or process personal information outside South Africa. If personal information is transferred across borders, we will take steps to ensure that the transfer is permitted under applicable law and that appropriate protections are in place where required.
11. Your rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, ask for incorrect or incomplete information to be corrected, request deletion or destruction where legally appropriate, object to certain processing, withdraw consent where processing is based on consent, or lodge a complaint with the relevant regulator. We may need to verify your identity before responding and may retain information where the law requires or permits us to do so.
12. Children
Our website is not intended to knowingly collect personal information from children without the required consent or other lawful basis. If you believe a child has provided personal information inappropriately, please contact us so we can assess and address the request in accordance with applicable law.
13. Third-party websites
Our website may contain links to third-party websites or services. Those parties have their own privacy practices, which we do not control. Please review their privacy notices before providing them with personal information.
14. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Changes take effect when posted unless otherwise stated.
15. Contact us
For privacy questions, access or correction requests, or complaints, contact:
Business: Cycle Factors
Email: shop@cyclefactors.co.za
Postal or physical address: Kyalami